Privacy and Data

This website is provided by Winchester Garden Machinery Ltd hereafter referred as “our Company”

 

This Privacy Policy (together with our terms of use and any other documents referred to on it) governs the manner in which our Company collects, uses, maintains and discloses information collected from users (each, a "User") of this website ("Site"). This privacy policy applies to the Site and all products and services offered by our Company.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Winchester Garden Machinery Ltd of Fair Lane Off Alresford Road Winchester Hampshire SO21 1HF. The data controller is registered with the UK Information Commissioner, registration number ZA130507. 

 

Information we may collect from you

Our Company may collect and process the following data about you:

  • Personal identification information
    We may collect personal identification information (also referred to as personal data) from Users in avariety of ways, including, but not limited to, when Users visit our Site,subscribe to the newsletter, fill out a form, and in connection with otheractivities, services, features or resources we make available on our Site. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
  • Non-personal identification information
    We may automatically collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
  • Web browser cookies
    Our Site may use"cookies" to enhance User experience. A User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Our Company may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site and our services
    We may use feedback you provide to improve our products and services. We may also use your personal data to obtain details about website statistics and traffic to our Site, to improve the overall running of our Site.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them. We may also use social plugins to give you an even better experience of our Site.
  • To send periodic emails
    We may use the email address to respond to their inquiries, questions, and/or other requests.
  • To send promotional emails
    We may send Users emails that may include company news, updates, related product or service information, etc.  We will only do this if the User has opted in to receiving such communications or where the communications are in respect of similar products and services only. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us at sales@wgmltd.co.uk.
  • To send other promotional materials
    We may also contact Users with promotional information through other means where doing so is lawful (for example, we may send Users text messages where they have opted in).  If you do not wish to receive such communications, please email us at sales@wgmltd.co.uk.

 

How we store your personal information

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. 

 

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at .

 

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

Changes to this privacy policy

Our Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this Site,or your dealings with this Site, please contact us at:

Fair Lane 
Off Alresford Road
Winchester 
Hampshire
SO21 1HF

 

 

Cookie Policy

This website is provided by Winchester Garden Machinery Ltd hereafter referred to as “Our Company”

 

Our Use of Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. 

Our website and mobile applications use cookies to distinguish you from other users. The different types of cookies we use are outlined below. Cookies help us to provide you with a good experience when you browse our website  or use our services and also allows us to improve our site. They also help us provide a customized experience and enable us to detect certain kinds of fraud.

In many cases, the information we collect using cookies and other tools is only used in a non-identifiable way, without reference to Personal Information. For example, we use information we collect about website users to optimize our websites and to understand website traffic patterns.

We collect many different types of information from cookies and other technologies. For example, we may collect information about the device you use to access our website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also may record the IP address or derivative of the device you use to connect to the Internet. An IP address is a unique identifier that devices used to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to this website and the website you visit after you leave our site.

By continuing to browse the site, you are agreeing to our use of cookies.

 

The Different Cookies we use

Mandatory Cookies

These cookies are the minimum required for the site to function correctly. For example, we use mandatory cookies when you place an order through our website or when you access information about a product through our website. 

Preference and Analytics Cookies

These cookies are used to improve your browsing experience.

Preference cookies are used to allow our site to work properly. For example, we use preference cookies to remember your language preferences or any other choices you make.

Analytics cookies are used to collect information about how visitors use our site, such as the pages visitors go to most often and where they have come to the site from. This information is only used to improve how our site works.This website will also: 

  • Make sure the website looks consistent
  • Capture website usage to further improve experience

Our use is subject to Google’s current cookie policy, which you can find here: http://www.google.com/intl/en/policies/ 

Social Media 

This website will also allow you to connect with social networks like Facebook and Twitter. For example, allow you to link to our website or display products and services which are available on our website. 

Social media cookies are set by organisations such as Facebook and YouTube. They record information such as the number of times a video has been played or allow you to share a link. You should check with the provider website's privacy terms, cookies policy and your own privacy settings with them.

 

Modify Cookie Settings

You can modify your cookie settings via the link above. However, blocking cookies may limit website functionality and access to parts of our website.

 

This document was last updated on: 30/09/2016